Enarin Service
Administration & Customer Care
Email, SMS & Tele marketing
We offer effect Email marketing to boost your business prospects. Our Marketing teams are assembled to suit the client requirements and we are in keen interest to work with you in this campaign.
ENARIN can support you in this most powerful marketing tool, which reaches target audience in real time. We have 1000s of built in target audience data base to meet your requirements at very reasonable terms.
Telemarketing is the most interactive marketing medium available. Telemarketing allows you to answer your prospects questions, address their concerns, and overcome their objections.
Efficient Support. Exceptional Service. Every Day.
Behind every successful business is a strong support function. Enarin Business Solutions provides flexible administration, customer care and back-office outsourcing services that help organizations operate efficiently and serve their customers better. From call center and help desk support to virtual reception, data processing and complete administrative outsourcing, we provide the people and processes you need to keep your business moving.
Call Center & Customer Care
Every Customer Interaction Matters
We provide professional customer-care support that helps businesses manage customer enquiries, requests and interactions efficiently. Our trained resources can operate as an extension of your team, providing consistent service across multiple communication channels.
- Inbound and outbound customer support
- Customer enquiry management
- Complaint and request handling
- Order and service-related assistance
Help Desk & Technical Support
Fast Support. Better Customer Experience.
Our Help Desk services provide customers and employees with a reliable point of contact for resolving questions, issues and service requests. We help businesses improve response times while ensuring support requests are properly recorded and followed through.
- First-level help desk support
- Ticket creation and management
- Issue tracking and escalation
- Technical and product assistance
Virtual Reception & Office Services
A Professional Reception, Without the Overhead
Our Virtual Reception services provide businesses with a professional first point of contact without the cost of maintaining a full-time physical reception team. We can manage calls, messages, appointments and routine administrative tasks on your behalf.
- Call answering and message handling
- Appointment scheduling
- Visitor and enquiry coordination
- Email and communication support
- General administrative assistance
On-the-Go Assistance
Support Wherever Your Business Takes You
Our On-the-Go Assistance services provide flexible remote support for businesses, professionals and field teams that need quick access to administrative or customer support. We help coordinate tasks, communications and information while your team stays focused on their core activities.
- Remote administrative assistance
- Field-service coordination
- Customer and vendor communication
- Appointment and schedule coordination
- Real-time task and information support
Data Mining & Information Processing
Turn Business Data into Usable Information
We help businesses collect, organize, validate and process large volumes of information efficiently. Our structured approach enables organizations to maintain cleaner databases and access the information they need for operations, sales and decision-making.
- Online and offline data collection
- Data mining and extraction
- Data entry and processing
- Data validation and verification
- Database updating and maintenance
Back-Office Administration
Reliable Support Behind Your Business
Our back-office administration services take care of routine operational tasks that consume valuable internal resources. We provide flexible support that allows your core team to focus on customers, sales and strategic priorities.
- Document processing
- Administrative data entry
- Records and file management
- Email and correspondence management
- Routine operational support
Order & Service Management
Keep Every Request Moving
Efficient order and service coordination is essential for delivering a smooth customer experience. We support businesses in managing requests from initial receipt through processing, follow-up and completion.
- Order processing and data entry
- Service request management
- Order status updates
- Customer and vendor coordination
- Follow-up and completion tracking
Email & Communication Management
Stay Connected Without Staying Overloaded
Managing high volumes of emails and routine communications can take valuable time away from your core team. Our professionals help organize, respond to and route business communications according to your processes and service standards.
- Business email management
- Customer email support
- Enquiry classification and routing
- Follow-up communication
- Inbox organization and reporting
Appointment & Scheduling Services
Better Coordination. Fewer Missed Opportunities.
We help businesses manage appointments, meetings and schedules efficiently. From customer bookings to internal coordination, our support ensures important activities are properly organized and followed up.
- Virtual Reception
- Call Answering
- Customer Care
- Inbound and outbound Call Center
- E Mail & Chat Support
- Help Desk
- Customer Satisfaction Survey
Administrative Process Outsourcing
Your Extended Administration Team
Our Administration Process Outsourcing solution provides businesses with a flexible remote team to manage recurring administrative and customer-support functions. It can be customized around your workflows, allowing you to outsource individual processes or an entire administrative function.
- Dedicated administrative resources
- Customer service support
- Data and document processing
- Back-office operations
- Ongoing process management and reporting
